Bali Shipping (FREE)

Same-Day Gojek Delivery : Place your order during our operational hours (10am-5pm) within our Gojek coverage zone, and we'll dispatch your package on the very same day! Note : on a rare occasions when our store/office is closed due to unforeseen event, your order will be handled via standard delivery

Standard Delivery : Order placed outside our Gojek Delivery radius or business hour will be processed and shipped on the next business day via our regular courier service.

Indonesia Shipping (FREE)

if your order placed on business days before 1pm will be dispatched on the same day. Orders received after 1pm will be shipped on the next business day. All orders placed over weekend will be processed and shipped on the next bussiness day.

NOTE : While we ensure that every order is carefully handled and documented during the packing process. AMIRA Collective is not liable for lost packages once handed over to the courier. However, should any issues arise, our team will gladly assist you in tracking and resolving the matter.

If your order placed before 1pm on business days will be send on the same day from our store/warehouse in Bali, Indonesia. Orders received on weekends and public holidays will be processed the following business day. Once your order has been dispatched, the tracking number will be sent to you. 

If there are further import duties, VAT excise or other import taxes on entry into the customers respective country, Amira Collective will not be liable for these extra charges and duties. Please check with your local authorities as to what these charges may be.

NOTE : While we ensure that every order is carefully handled and documented during the packing process. AMIRA Collective is not liable for lost packages once handed over to the courier. However, should any issues arise, our team will gladly assist you in tracking and resolving the matter.

if you have any questions regarding your order, please don’t hesitate to contact us at sales@thesourcedagent.com

We hope you love your purchase but we understand that mistakes can be made when you cannot try the garments on before buying.

 If you are not happy with your purchase, full priced items can be returned within 14 days for a store credit or exchange. You can then use this credit to purchase your new item or exchange for another size or style. Credit notes expire within 3 months, and can be used on any item online. 

Please note items purchased on Promotion are not refundable, but can be exchanged for a different size while stocks last.  A standard re-shipping exchange fee will be charged for exchange on items purchased on Promotion.  Items that are purchased on FINAL SALE cannot be exchanged or returned and are not refundable.  On Sale/Final Sale purchases are not set to combine with other Promotion codes.  

Any pre-order cancellations, or returns on pre-ordered items, will result in a store credit valid for 3 months. We are unable to accept any returns or exchanges on Promotional sales items unless the item is faulty.  Items purchased on FINAL SALE are non refundable and cannot be exchanged or returned.

Please note, we do not offer refunds for change of mind or incorrectly selected sizes, refunds are only available if there is a manufacturing fault.

• Items must be unworn, unwashed, tags attached and in original condition.

• Postage to return an item is to be covered by the customer, unless the item is faulty, in which case customer must email a photo of the fault requesting a return label.  Items purchased on Promotion are not refundable, however we do offer an exchange depending on stock availability.  Items purchased on Final Sale are not refundable and cannot be exchanged or returned.

NOTE: An Australian standard re-shipping fee of $10 will be charged for re-shipping an exchange purchase. A Standard flat rate AU$30 will be charged for re-shipping an exchange on  International purchases.  

• Customer must retain tracking details of their return and advise us via email of Tracking # as we are not liable for any package that goes missing before it reaches us.

You may choose a refund or exchange if an item has a major problem. This is when the item:

• Has a problem that would have stopped someone from buying the item if they had known about it.
• Is significantly different from the sample or description. 

Alternatively you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major we will repair the item within a reasonable time. If it is not repaired within a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase - your receipt.

TO MAKE A RETURN REQUEST, PLEASE EMAIL US :  sales@thesourcedagent.com